Privacy policy
Last updated: May 26, 2025
This Privacy Policy explains how LOMENA ("the Site", "we", "our", or "us") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase on lomena.fr (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services"). For the purposes of this Privacy Policy, "you" and "your" refer to you as a user of the Services, whether you are a customer, website visitor, or any other individual whose information we have collected in accordance with this Privacy Policy.
Please read this Privacy Policy carefully.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time, for example, to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the “Last updated” date, and take any other steps required by applicable law.
How We Collect and Use Your Personal Information
To provide the Services, we collect personal information about you from various sources, as described below. The information we collect and use varies depending on how you interact with us.
In addition to the specific uses described below, we may use the information we collect about you to communicate with you, provide or improve the Services, comply with any applicable legal obligations, enforce applicable service terms, and protect or defend the Services, our rights, and the rights of our users or others.
Personal Information We Collect
The types of personal information we obtain about you depend on how you interact with our Site and use our Services. When we use the term “personal information,” we mean information that identifies, relates to, describes, or can be associated with you. The following sections describe the categories and specific types of personal information we collect.
Information You Provide Directly to Us
Information you directly submit to us through our Services may include:
- Contact information such as your name, address, phone number, and email address.
- Order information such as your name, billing address, shipping address, payment confirmation, email, and phone number.
- Account information such as your username, password, security questions, and other account security details.
-
Purchase information such as items you view, add to your cart, save to your account, including loyalty points, reviews, referrals, or gift cards, or purchases.
- Saved loyalty points/product reviews/referrals/gift cards
- Customer service information such as details you include in your communications with us, for example when you send a message through the Services.
Some features of the Services may require you to directly provide certain information. You may choose not to provide this information, but this may prevent you from using or accessing these features.
Information We Collect Automatically
We may also automatically collect certain information about your interaction with the Services (“Usage Data”). To do this, we may use cookies, pixels, and similar technologies (“Cookies”). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, network connection data, your IP address, and other information regarding your interaction with the Services.
Information We Obtain from Third Parties
We may also obtain information about you from third parties, including vendors and service providers who may collect information on our behalf, such as:
- Companies that support our Site and Services, such as Shopify.
- Our payment processors, who collect payment information (e.g., bank account, credit or debit card details, billing address) to process your payment to fulfill your orders and provide the products or services you request, in order to perform the contract we have with you.
- When you visit our Site, open or click on emails we send you, or interact with our Services or advertisements, we or third parties we work with may automatically collect certain information using online tracking technologies such as pixels, web beacons, software developer kits, third-party libraries, and cookies.
Any information we obtain from third parties will be processed in accordance with this Privacy Policy. See also the section below, Website and Third-Party Links.
How We Use Your Personal Information
- Providing Products and Services. We use your personal information to provide the Services to you to fulfill the contract, including processing payments, fulfilling orders, sending account-related notifications (e.g., order confirmations, returns, exchanges), creating and maintaining your account, handling shipping, facilitating returns/exchanges, and enabling account-related features. We may also enhance your shopping experience by allowing Shopify to match your account with other Shopify services you may choose to use. In that case, Shopify will process your information as described in their privacy and consumer privacy policies.
- Marketing and Advertising. We may use your personal information for marketing and promotional purposes, such as sending marketing, advertising, and promotional communications via email, SMS, or postal mail, and showing you advertisements for products or services. This may include using your personal information to better tailor the Services and advertising on our Site and on other websites. If you reside in the EEA, the legal basis for this data processing is our legitimate interest in promoting our products under Art. 6(1)(f) GDPR.
- Security and Fraud Prevention. We use your personal information to detect, investigate, or take action regarding potential fraudulent, illegal, or malicious activity. If you choose to use the Services and create an account, you are responsible for maintaining the security of your account credentials. We strongly recommend that you do not share your username, password, or other access details. If you believe your account has been compromised, please contact us immediately. If you reside in the EEA, the legal basis for this processing is our legitimate interest in ensuring website security under Art. 6(1)(f) GDPR.
- Communication and Service Improvement. We use your personal information to provide customer service and improve our Services. This is in our legitimate interest to ensure responsiveness, deliver efficient services, and maintain our business relationship with you under Art. 6(1)(f) GDPR.
Cookies
Like many websites, we use cookies on our Site. For detailed information on the cookies we use in operating our store with Shopify, please visit https://www.shopify.com/legal/cookies. We use cookies to operate and enhance our Site and Services (including remembering your actions and preferences), perform analytics, and better understand user interaction with the Services (as part of our legitimate interest in managing, improving, and optimizing the Services). We may also allow third parties and service providers to use cookies on our Site to better tailor services, products, and advertisements on our Site and other websites.
Most browsers accept cookies by default, but you can choose to configure your browser to delete or reject cookies via your browser settings. Please note that deleting or blocking cookies may negatively impact your user experience and may cause some Services, including certain features and functionalities, to not work properly or be unavailable. Additionally, blocking cookies may not fully prevent how we share information with third parties such as our advertising partners.
How We Disclose Personal Information
Under certain circumstances, we may disclose your personal information to third parties for contract performance, legitimate interests, and other reasons subject to this privacy policy. These may include:
- Service providers or other third parties who perform services on our behalf (e.g., IT management, payment processing, data analytics, customer service, cloud storage, order processing and shipping).
- Business and marketing partners to provide you with services and deliver advertising. Our business and marketing partners will use your information according to their own privacy notices.
- When you request or otherwise consent to us disclosing certain information to third parties, for example to ship products to you or through your use of social media widgets or login integrations, with your consent.
- With our affiliates or within our corporate group, in our legitimate interest to operate a successful business.
- In connection with a business transaction such as a merger or bankruptcy, to comply with applicable legal obligations (including responding to subpoenas, search warrants, and similar requests), to enforce applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or third parties.
We have disclosed the following categories of personal and sensitive personal information about users for the purposes described above, in the sections “How We Collect and Use Your Personal Information” and “How We Disclose Personal Information”:
| Category | Categories of Recipients |
|---|---|
|
|
We do not use or disclose sensitive personal information without your consent or to infer characteristics about you.
With your consent, we share personal information to carry out advertising and marketing activities, as follows.
Third-Party Websites and Links
Our Site may provide links to websites or other online platforms operated by third parties. If you follow links to non-affiliated or uncontrolled sites, you should review their privacy and security policies as well as their other general terms of use. We do not guarantee and are not responsible for the privacy or security of these sites, including the accuracy, completeness, or reliability of information found on them. Information you provide on public or semi-public areas, including information you share on third-party social media platforms, may also be visible to other users of the Services and/or users of those third-party platforms, without limitation on how we or third parties may use it. Our inclusion of such links does not imply endorsement of the content of those platforms or their owners or operators, except as stated in the Services.
Children’s Data
The Services are not intended for use by children, and we do not knowingly collect personal information from children. If you are a parent or guardian of a child who has provided us with personal information, you may contact us using the contact information below to request its deletion.
As of the effective date of this privacy policy, we do not knowingly “share” or “sell” (as defined under applicable law) personal information of persons under 16 years of age.
Security and Retention of Your Information
Please be aware that no security measure is perfect or impenetrable, and we cannot guarantee “absolute security.” Additionally, all information you send to us may not be secure during transmission. We recommend not using unsecured channels to send sensitive or confidential information.
The retention period of your personal information depends on various factors, such as whether we need the information to maintain your account, provide the Services, comply with legal obligations, resolve disputes, or enforce contracts and policies in effect.
Your Rights
Depending on your place of residence, you may have some or all of the following rights regarding your personal information. However, these rights are not absolute and may apply only in certain circumstances, and we may in some cases deny your request as permitted by law.
- Right of Access/Knowledge: You may have the right to request access to the personal information we hold about you, including details about how we use and share your information.
- Right to Deletion: You may have the right to request that we delete the personal information we maintain about you.
- Right to Correction: You may have the right to request that we correct personal information we hold about you.
- Right to Portability: You may have the right to receive a copy of the personal information we hold about you and request that we transfer it to a third party, under certain conditions and exceptions.
- Right to Opt-Out of Sale, Sharing, or Targeted Advertising: You may have the right to request that we do not “sell” or “share” your personal information or to opt-out of the processing of your personal information for purposes considered “targeted advertising,” as defined by privacy laws. Please note that if you visit our Site while the Global Privacy Control preference signal is enabled, depending on your location, we will automatically treat this as a request to opt out of the “sale” or “sharing” of information for the device and browser you use to visit the Site.
- Restriction of Processing: You may have the right to request that we stop or restrict our processing of your personal information.
- Withdrawal of Consent: When we rely on your consent to process your personal information, you may have the right to withdraw such consent.
- Appeal: You may have the right to appeal our decision if we refuse to process your request. You can do so by responding directly to our refusal.
- Communication Preferences Management: We may send you promotional emails that you may opt out of at any time using the unsubscribe option in our emails. If you unsubscribe, we may continue to send you non-promotional emails, such as those regarding your account or orders you have placed.
You may exercise any of these rights where indicated on our Site or by contacting us using the contact details below.
We will not discriminate against you for exercising any of these rights. We may need to collect information from you to verify your identity, such as your email address or account details, before providing a substantive response to the request. In accordance with applicable laws, you may designate an authorized agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require proof that you have authorized them to act on your behalf, and we may need you to verify your identity directly with us. We will respond to your request as soon as possible, as required by applicable law.
Complaints
If you have complaints about how we handle your personal information, please contact us using the contact details below. If you are not satisfied with our response, depending on your place of residence, you may have the right to appeal our decision by contacting us at the details below or to lodge a complaint with your local data protection authority. For the EEA, you can find a list of data protection supervisory authorities here.
International Users
Please note that we may transfer, store, and process your personal information outside the country in which you live. Your personal information is also processed by employees and third-party service providers and partners in those countries.
If we transfer your personal information outside Europe, we will use recognized transfer mechanisms such as the European Commission’s Standard Contractual Clauses or any equivalent contract issued by the relevant UK authority, as applicable, unless the data transfer is to a country deemed to provide an adequate level of protection.
Contact
If you have questions about our privacy practices or this privacy policy, or if you wish to exercise any of your rights, please call us or email us at societelomena@hotmail.com or contact us at 1 Avenue de la Fraternité, Poitiers, 86000, FR.
For purposes of applicable data protection laws and unless otherwise expressly stated, we are the data controller of your personal information.
